Refund & Cancellation Policy

1.No refund policy

All payments made to Anested Labs Private Limited ("Anested", "we", "us") are final and non-refundable. By making any payment through our website, invoices, or payment links, you expressly acknowledge and agree to this policy.

This applies to every category of payment, including but not limited to:

• Project payments (websites, web applications, software, ecommerce, AI systems).
• Advance payments, booking amounts, and milestone payments.
• Subscription and recurring service charges (hosting, maintenance, analytics, AI tools, support plans).
• Setup, configuration, and onboarding fees.
• Consulting, audit, and support hours.
• Trial or discounted introductory fees.
• Any other fees charged through our platform or payment partners.

2.Why we have this policy

Our work is custom, service-based, and begins consuming resources immediately after engagement. Once a project or billing period starts, we allocate developers, designers, infrastructure, third-party licenses, and time that cannot be recovered. For this reason — and consistent with industry practice for bespoke digital services — we operate a strict no-refund policy rather than pricing refund risk into every engagement.

We encourage you to review proposals carefully, ask questions, and request clarifications before making any payment. Our team is happy to walk you through scope, deliverables, and timelines in advance.

3.Project payments & milestones

Payments for projects are tied to project stages defined in your proposal or agreement, and become due as each stage is reached. Once work has commenced on a stage, its payment is earned and non-refundable, regardless of:

• Changes in the client's business plans, budget, or priorities.
• Delays caused by the client (missing content, credentials, feedback, or approvals).
• The client's decision to abandon, pause, or reassign the project.
• Third-party factors outside our control (app store decisions, platform policy changes, hosting provider actions).

If a project is cancelled mid-way by the client, all amounts already paid are retained, and payment for work completed up to the cancellation date becomes immediately due. Deliverables are released only for fully paid stages.

4.Subscription services

For recurring services such as hosting, maintenance, analytics subscriptions, and AI tools:

• Charges already debited for a billing period are non-refundable, in full or in part.
• Cancellation stops future charges but does not entitle you to a refund for the current period.
• Access to the service continues until the end of the period you have paid for.
• Trial fees, setup fees, and first-period discounts are non-refundable.
• Unused time, features, or usage quotas do not carry over and are not redeemable for money.

5.Third-party purchases

Purchases you make from third parties — such as domain names, hosting plans, SaaS licenses, or tools we recommend or link to (including via referral links) — are transactions between you and the third party. Their own refund and cancellation policies apply exclusively. We cannot issue refunds for amounts paid to third parties, even when we assisted with the purchase or configuration.

6.Cancellation

You may cancel ongoing subscription services at any time from your dashboard or by writing to us. Cancellation takes effect at the end of the current paid billing period; no partial or pro-rated refunds are issued.

Project engagements may be terminated as set out in your project agreement. Notice of cancellation must be given in writing (email is sufficient). Cancellation does not waive amounts already due.

7.Billing errors & disputes

The only exception to this policy is a genuine billing error — for example, a duplicate charge for the same invoice, or a charge of an incorrect amount caused by our systems.

If you believe a billing error occurred, contact billing@anested.com within 7 days of the charge, including the transaction reference, amount, and a description of the issue. Verified billing errors will be corrected, and any excess amount charged in error will be reversed to the original payment method. This is a correction of an error, not a refund of validly charged fees.

8.Chargebacks

Initiating a chargeback or payment dispute for a valid, agreed charge — instead of contacting us first — is a breach of this policy. Unauthorized chargebacks may result in immediate suspension of services and accounts, withholding of deliverables, recovery of the disputed amounts plus processing costs, and legal action where appropriate.

We maintain records of agreements, communications, and acceptance of this policy at the time of payment, and will present them in any dispute process.

9.Exceptional circumstances

Any exception to this policy is made solely at the discretion of Anested Labs Private Limited, in writing, on a case-by-case basis, and does not create a precedent or entitlement for any other transaction.

Nothing in this policy limits any non-waivable statutory rights you may have under applicable consumer protection law. Where such law mandates a remedy, that remedy applies only to the minimum extent required.

10.Your agreement

By making any payment to us, you confirm that you have read, understood, and agree to this Refund & Cancellation Policy, together with our Terms of Service. Your acceptance is recorded at the time of payment.

11.Contact

Anested Labs Private Limited (Anested Infrastructures). Billing questions and dispute notices: billing@anested.com. General enquiries: infrastructures@anested.com. Website: anested.com / infra.anested.com.