Terms of Service

1.Acceptance of terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "Client", "user") and Anested Labs Private Limited, operating as Anested Infrastructures ("Anested", "we", "us", "our"), governing your access to and use of the website available at infra.anested.com, related subdomains, and all services, products, and content offered through them (collectively, the "Services").

By accessing the website, submitting a form, creating an account, requesting a project, or making a payment, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy and Refund & Cancellation Policy, which are incorporated by reference. If you do not agree with any part of these Terms, you must not use the Services.

If you use the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.

2.Definitions

• "Project" — any custom development engagement, including websites, web applications, software, ecommerce platforms, AI systems, or automation solutions commissioned by a Client.
• "Deliverables" — the work products created by us specifically for a Client under a Project agreement.
• "Project Agreement" — the proposal, quotation, statement of work, or written communication that defines the scope, price, milestones, and timelines of a specific Project.
• "Subscription Services" — recurring services such as hosting, maintenance, analytics, AI tools, or support plans billed on a periodic basis.
• "Third-Party Resources" — external products or services (e.g. hosting providers, domain registrars, SaaS tools) that we may recommend or link to, but which are provided by independent third parties.

3.Eligibility & accounts

You must be at least 18 years old and capable of forming a binding contract to use the Services. When you register an account, you agree to provide accurate, current, and complete information, and to keep it updated.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at infrastructures@anested.com if you suspect unauthorized access. We are not liable for losses arising from your failure to secure your credentials.

We may refuse registration, or suspend or terminate accounts, at our discretion where we reasonably believe these Terms have been violated.

4.Services overview

Anested Infrastructures provides technology design and development services, including but not limited to:

• Website and web application design, development, and deployment.
• Custom software and SaaS product development.
• Ecommerce platforms and payment integrations.
• AI systems, AI-powered software, chatbots, and automation workflows.
• Cloud infrastructure setup, hosting configuration, and maintenance.
• Technical consulting, support, and ongoing maintenance plans.

The specific deliverables, features, timelines, and pricing of any engagement are defined exclusively in the corresponding Project Agreement. Descriptions on the website are indicative and do not by themselves constitute an offer.

5.Project engagements

Each Project begins only after the Client approves the Project Agreement and pays any required advance or first milestone. Work is delivered in stages/milestones as described in the Project Agreement.

Client responsibilities: you agree to provide, in a timely manner, all content, credentials, approvals, feedback, and third-party access reasonably required for us to perform the work. Delays caused by missing inputs or delayed approvals may extend timelines proportionally and are not grounds for refund or penalty against us.

Change requests: any request that expands or materially alters the agreed scope will be estimated separately and may affect price and timeline. We are not obligated to perform out-of-scope work without a written agreement.

Acceptance: Deliverables are deemed accepted when the Client approves them in writing, uses them in production, or fails to provide specific written objections within 7 days of delivery.

6.Payments, billing & taxes

Fees are set out in the applicable Project Agreement or plan description. Unless expressly stated otherwise, prices are exclusive of applicable taxes (including GST), which will be added where required by law.

Payments are processed through our payment partners (such as Razorpay). By submitting payment information you authorize us and our payment processors to charge the applicable amounts. We do not store your full card details on our servers.

• Milestone payments are due on the schedule defined in the Project Agreement, regardless of the Client's internal circumstances.
• We may suspend work, withhold Deliverables, or disable hosted services when invoices are overdue.
• Late payments may accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.
• All payments are final and non-refundable as described in our Refund & Cancellation Policy.

7.Subscriptions & recurring services

Subscription Services renew automatically at the end of each billing period until cancelled. You may cancel at any time from your dashboard or by contacting us; cancellation takes effect at the end of the current paid period and no partial refunds are issued.

We may revise subscription pricing with at least 15 days' notice before the change applies to your next billing cycle. Continued use after the change takes effect constitutes acceptance of the new pricing.

Failure to pay renewal fees may result in suspension or termination of the associated service, including hosted websites and applications, after reasonable notice.

8.Third-party services & resources

The Services may reference, integrate with, or link to Third-Party Resources (e.g. hosting providers, domain registrars, payment gateways, APIs, SaaS tools). Some links may be referral links for which we receive a commission at no additional cost to you.

Third-Party Resources are governed solely by their own terms and privacy policies. We do not control and are not responsible for their availability, pricing, performance, or data practices. Any purchase you make from a third party is a transaction between you and that third party.

Where a Project depends on third-party services (e.g. cloud hosting, AI model providers), you are responsible for maintaining the required accounts and paying their fees unless the Project Agreement states otherwise.

9.Intellectual property

Client Deliverables: unless otherwise agreed in writing, ownership of the final Deliverables transfers to the Client upon receipt of full payment for the relevant Project or milestone. Until full payment, all Deliverables remain our property and are licensed to you on a revocable basis.

Anested materials: our pre-existing and independently developed tools, libraries, frameworks, templates, know-how, and generic components remain our exclusive property. Where they are embedded in Deliverables, you receive a perpetual, non-exclusive, non-transferable license to use them as part of the Deliverables.

Website content: all content on this website — including text, graphics, logos, illustrations, and code — is owned by or licensed to Anested and protected by intellectual property laws. You may not copy, reproduce, or create derivative works without our prior written consent.

Portfolio rights: unless you request otherwise in writing, we may reference your name, logo, and non-confidential aspects of the Project in our portfolio and marketing materials.

10.Client content & data

You retain all rights to the content, data, and materials you provide to us ("Client Content"). You grant us a limited license to use Client Content solely to perform the Services.

You represent and warrant that you own or have the necessary rights to all Client Content, and that it does not infringe any third-party rights or violate any law. You are solely responsible for the legality and accuracy of Client Content, including any personal data it contains.

You agree to indemnify us against claims arising from Client Content or from your use of Deliverables in a manner not authorized by these Terms.

11.Acceptable use

You agree that you will not, and will not permit any third party to:

• Use the Services for any unlawful, fraudulent, or harmful purpose.
• Attempt to gain unauthorized access to our systems, other users' accounts, or data.
• Probe, scan, or test the vulnerability of the website, or interfere with its normal operation (including DDoS, scraping at abusive volumes, or bot-driven form submissions).
• Upload or transmit malware, or content that is defamatory, infringing, obscene, or otherwise objectionable.
• Resell, sublicense, or white-label the Services without our written consent.
• Use the Services to send spam or unsolicited communications.

We may suspend or terminate access immediately for violations of this section and may report unlawful activity to relevant authorities.

12.Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with a Project, and to use it solely for the purposes of the engagement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

Confidentiality obligations survive termination of the engagement for a period of 3 years, or indefinitely for trade secrets.

13.Warranties & disclaimers

We warrant that the Services will be performed in a professional and workmanlike manner consistent with industry standards. For a period of 30 days after delivery, we will fix at no cost any defects in Deliverables that cause them to materially deviate from the agreed specification (excluding issues caused by third-party changes, Client modifications, or misuse).

EXCEPT AS EXPRESSLY STATED, THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY SPECIFIC BUSINESS OUTCOME (SUCH AS TRAFFIC, RANKINGS, CONVERSIONS, OR REVENUE) WILL BE ACHIEVED.

14.Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL ANESTED, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE 6 MONTHS PRECEDING THE EVENT.

Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for fraud or wilful misconduct.

15.Indemnification

You agree to defend, indemnify, and hold harmless Anested and its officers, employees, and agents from and against all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) Client Content; (c) your misuse of the Services or Deliverables; or (d) your violation of any law or third-party right.

16.Suspension & termination

We may suspend or terminate your access to the Services, in whole or in part, with immediate effect if you materially breach these Terms, fail to pay amounts due, or where required by law. Either party may terminate a Project engagement as provided in the applicable Project Agreement.

Upon termination: amounts owed for work performed up to the effective date become immediately payable; licenses granted to unpaid Deliverables end; and sections concerning intellectual property, confidentiality, payment, disclaimers, liability, and indemnification survive.

17.Force majeure

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including natural disasters, war, terrorism, labour disputes, governmental actions, internet or utility failures, or failures of third-party providers. Timelines are extended for the duration of the event.

18.Governing law & disputes

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles. Subject to any mandatory arbitration or consumer rights under applicable law, the courts having jurisdiction over the registered office of Anested Labs Private Limited shall have exclusive jurisdiction over disputes arising from these Terms.

Before initiating formal proceedings, the parties agree to attempt in good faith to resolve any dispute through negotiation for at least 30 days from written notice of the dispute.

19.Changes to these terms

We may update these Terms from time to time. The "Last updated" date at the top indicates the latest revision. Material changes will be communicated via the website or email where practical. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms. Ongoing Projects remain governed by the Terms in effect at the time the relevant Project Agreement was accepted, unless both parties agree otherwise.

20.Contact

Anested Labs Private Limited (Anested Infrastructures). For questions about these Terms, contact us at infrastructures@anested.com. Website: infra.anested.com.